Privacy Policy of Sunday Agency

This privacy policy governs the manner in which Sunday collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website https://www.sunday-agency.com (“Site”). This privacy policy applies to the Site and all products and services offered by Sunday.

1. Collection of Personal Information

We collect personal information through the following means:

• Emails received by our customer service
• Online appointment request form
• Cookies from our website

2. Personal Information Collected and Why

We collect the following types of information:

Identification Information: Name, first name, postal address, email address, phone number, company name.

Technical or Digital Information: IP address, date and time of connection, pages visited, actions taken on our website.

Demographic Information: Age, ethnic origin, nationality, place of residence, industry, occupation.

We use this information to:

• Open a file and process service requests
• Manage billing and process payments
• Handle and resolve complaints and dissatisfaction
• Provide personalized recommendations based on purchase profile

3. Refusal of Certain Information Collection

You can refuse the collection of certain personal information by:

• Obtaining information by phone instead of via the website

4. Access to Personal Information

The categories of individuals within our organization who have access to personal information include:

• Customer service
• Billing department
• Marketing department
• Individuals responsible for providing products and services to customers

5. Web Browser Cookies

Sunday collects and uses personal information from Users for the following purposes:

To Improve Our Site

• We continually strive to improve our website offerings based on the information and feedback we receive from you.

To Improve Customer Service

• Your information helps us respond more effectively to your customer service requests and support needs.

To Process Transactions

• We may use the information Users provide about themselves when placing an order solely to provide service for that order. We do not share this information with third parties except to the extent necessary to provide the service.

To Send Periodic Emails

• The email address Users provide will only be used to respond to their inquiries and/or other requests or questions. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User wishes to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

6. Sharing Your Personal Information

We do not sell, trade, or rent Users’ personally identifiable information to third parties. We may share aggregated demographic information not linked to any personally identifiable information regarding visitors and users with:

• Our business partners
• Trusted affiliates
• Advertisers

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

7. Security Measures

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

8. Rights of Data Subjects

You have the right to:

• Access the personal information we hold about you
• Correct or update your personal information
• File a complaint according to our established process

To exercise your rights or for any questions, contact our data protection officer:

• Laurence Pagé
• [email protected]

9. Changes to this privacy policy

Sunday has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

This privacy policy complies with Article 65 of the Act respecting Access to documents held by public bodies and the Protection of personal information (RLRQ, c. A-2.1).